Description Let your pet sip in style with the Drinkwell Avalon Pet Fountain. The ceramic fountain is simple to clean and has two levels for your dog or cat to drink from, making it easier on aging pets or pets with joint pain. The Avalon continuously filters and aerates 70 ounces of water before it silently pumps it out of the free-falling stream. Key Benefits 70 oz capacity and the replaceable carbon filter removes bad taste and odors, keeping water fresh. Porcelain design is more hygienic, easy to clean, and looks great in the home. Dual free-falling streams add oxygen for freshness and encourage pets to drink more. Upper and lower dish provides two drinking areas for pets. Low-voltage 12V system with submersible pump for safe and quiet operation. †Capacity is calculated by total volume. When using container, choose a capacity greater than what you need to prevent overfilling and spills. For Carbon Replacement Filters:Click here For Drinkwell Fountain Cleaning Kit: Click here See all items by Drinkwell Watch our Drinkwell video Item Number 63142 Brand Premier, PetSafe Capacity (Max)† 1/2-gallon Material Ceramic Instructions Filters help extend the life of your fountain and pump and should be replaced every 2 - 4 weeks. How do I clean the fountain? Unplug the fountain. Dump the water. Disassemble the fountain. The fountain is dishwasher safe except for the motor and cord. Either wash in the top rack of your dishwasher or hand-wash these parts. If your dishwasher runs too hot, we recommend hand-washing. When hand-washing, use a bottle brush, aquarium brush, soft sponge, or brushes included in the Fountain Cleaning Kit and dish soap. (Please note: if you have the Avalon or Pagoda fountains, the filter housing is hand wash only. It is not dishwasher safe.) Remove the motor from the fountain. Lift the impeller (looks like a small white propeller) out of the motor. There may be a faceplate cover over the impeller than can be pulled up with a coin or fingernail. Wash the impeller in soapy water, removing hair and other gunk that has collected around it. Pour soapy water inside the motor cavity and clean with a small round brush like the one found in the Fountain Cleaning Kit. A cotton swab or small toothbrush might work too, or anything that can reach all the way inside of the cavity. Rinse all parts well before returning to the fountain. Re-assemble fountain, replacing the filter and pre-filter as needed. Place the fountain where desired. Fill with water. Re-plug in fountain. Troubleshooting The pump is not working or the water is not flowing as much as it used to. Never let the water in the bowl get below the minimum fill level. This can cause the pump to overheat and stop functioning. When refilling the bowl, make sure to add water before turning the fountain on. Lack of regular cleaning may result in the pump becoming clogged with pet hair and food debris. The pump must be cleaned every 2-4 weeks to ensure proper function. Fill the fountain with water up to the max fill line. Ensure that the fountain is cleaned on a regular basis. The fountain is too loud. A low humming noise is normal, but it should not be loud. Check the water level. If water level is too low then the pump will have to work harder causing it to be louder than normal. Unplug the fountain for 15 seconds. If the noise stops when plugged back in, it’s possible that some debris is caught on the impeller. Remove the pump and clean the impeller. Try rubbing a small amount of vegetable oil onto the magnetic pin with a Q-tip to lubricate the impeller. There are black particles in the bowl. This is loose granulated carbon dust from the filter and is completely harmless for your pet to drink. Rinse the filter in cold water before placing it in the fountain to prevent this. The fountain feels slimy. If you have multiple pets or dogs use the fountain, the slimy feeling may be caused by your pet’s saliva. Change the water and clean your fountain more frequently to prevent
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